Our Services


Basic Service Rates

Home Business
Diagnostics $65.00 /per computer $65.00 /per computer
Standard Labour $35.00 /hr $55.00 /hr
Data Recovery $65.00 /hr + Media $85.00 /hr + Media
Data Backup $50.00 /hr + Media $75.00 /hr + Media
Advanced Labour $85.00 /hr $105.00 /hr
Emergency Support $100.00 /hr $180.00 /hr


Support Contracts

Home Business
1st Computer $45.00 /Month $65.00 /Month
Additional Computers $15.00 /Month $25.00 /Month
Servers $35.00 /Month $55.00 /Month
Network Equipment $5.00 /Month $10.00 /Month


Basic Items

Home Business
Router Setup/Install $25.00 $35.00
Android Phone Setup $30.00 $45.00
Security Assessment $40.00 $65.00
Off-Site Backups $0.75 /GB Month $1.00 /GB Month


Web-Development

By the Hour Monthly Contract Price
Base Fee $25.00 $15.00 /Month
CMS Setup $25.00 /hr $15.00 /hr
Website Maintenance $15.00 /hr $10.00 /Month Per 5 Pages
Page Creation/Update $25.00 /hr $25.00 /Per 5 Pages
Social Media $10.00 /hr $15.00 /Month per 20 posts


Media Production

By the Hour Monthly Contract Price
Base Fee $25.00 $15.00 /Month
Video Recording $45.00 /hr $35.00 /Month per /hr
Video Production $25.00 /hr $15.00 /Month per /hr
Photography $25.00 /hr $10.00 /Month Per /hr
Photo Correction $15.00 /hr $10.00 /Month Per /hr
Weddings Please Call


Charities, Not-For-Profit, and Religious Institutions

Discounted Rates
Diagnostics $45.00 /per computer
Standard Labour $25.00 /hr
Data Recovery $45.00 /hr + Media
Data Backup $35.00 /hr + Media
Advanced Labour $75.00 /hr
Emergency Support $85.00 /hr
Service Contracts
1st Computer $35.00 /Month
Additional Computers $12.50 /Month
Servers $30.00 /Month
Network Equipment $5.00 /Month


Support Contracts

What's Included:
All service contracts include the following:
  • Free Diagnostics
  • Discounted Rates
  • Advanced Labour Home $65.00 /hr Business $85.00 /hr
  • Emergency Support Home $85.00 /hr Business $165.00 /hr
  • Full Monthly System Diagnostics
  • Full Monthly System Updates

Pricing:
All service contracts are billed on a monthly basis on the 5th of each month and must be paid within 15 days of the invoice date. We do not prorate months. Additional equipment is charged per-item per-month.

Service Descriptions

Diagnostics:
Diagnostics are performed on first arrival to determine the issues the system may have. Diagnostics will only be charged once per-device in a single month. This does not include service contracts. Diagnostics consist of full hardware and software assessment. This is done to protect you form fixing one issue with a system that has many and may not be worth fixing.

Standard Labour:
Standard labour is any labour that is not specifically denoted as otherwise. Standard labour includes but is not limited to virus/spyware removal, installing programs, and device setup.

Data Recovery:
Data recovery is any time Carter Enterprises has to perform recovery on a drive to copy/recover data. Data recovery is not an exact science and is not always successful. In most situations we are able to recover most if not all data from a drive. In the rare instances where we cannot we will only charge a diagnostic fee instead of the hourly rate. Media refers to the drive where the data is to be copied to. This must be either provided by the customer or purchased from Carter Enterprises. If the user provides the media it must be approved by Carter Enterprises and may be subject to a diagnostic fee to determine if the drive is in good working order prior to data recovery.

Data Backup:
Data backup is any time Carter Enterprises is making a copy/backup of a users data either to be copied to a new system or put on external media. Media refers to the drive where the data is to be copied to. This must be either provided by the customer or purchased from Carter Enterprises. If the user provides the media it must be approved by Carter Enterprises and may be subject to a diagnostic fee to determine if the drive is in good working order prior to data backup.

Advanced Labour:
Advanced labour is any server, advanced networking, or any other task that required a level 3 technician. Advanced labour is charged at the discretion of Carter Enterprises but in all cases the customer will be notified that the task will be charged at the higher rate.

Emergency Support:
Emergency support is any support that takes place on a holiday, is after hours or requires less than a 1 hour response time; unless, this time was scheduled in advance.

Basic Items

Router Setup/Install:
Router setup and install consists of configuring security and network setting on the router. Also this includes setting up Wifi network and password. Most router setup and installs will fall under this pricing but some exceptions exists for advanced configurations. In those instances the install will be charged at the standard hourly rate.

Android Phone Setup:
Android phone setup includes configuring and installing apps on the phone. Connecting to social accounts, Wifi and basic user instruction. Most Android phone setups will fall under this pricing but some exceptions exists for advanced configurations and users that do not know there passwords. In those instances the install will be charged at the standard hourly rate.

Basic Security Assessment:
Basic security assessments include checking if virus and spyware software are installed, running, and up to date. Also Windows updates are checked. Finally the user is asked questions to determine their awareness of web security and how to avoid leaking information on the web; followed by instruction on what they should and should not do. This does not apply to business in any field where federal regulation has security standards to be followed for the specific type of business. For HIPPA or other types of security audits pleas call for an estimate.

Off Site Backup:
Our off-site backup service is not only very competitively priced but also complies with HIPAA and PCI to ensure your data is safe and secure. Our service is house in secure locations across the U.S. and would require most of the U.S. destroyed to take it off-line. With all installations we require a $65.00 setup fee to start your account and require payment of usage within 5 days of invoice to preserve your data. Fees listed do not include restoring data from the server. This is charged Per-GB at $0.75 /GB. We also provide other backup solutions so please feel free to call and inquire about our many services.

Web Development

What's Included:
Carter Enterprises provides full service hosting, Social Media, and Web Development. Below is a description of some of our Web Services.
  • Base Fee is charged only once for hourly and once Per-Month for contracts
  • CMS Setup refers to setting up and configuring the CMS and 1 template
  • Website Maintenance pertains to security patching and minor fixes
  • Page Creation/Updates is when we create or update 1 to 5 pages Per-Month
  • Social Media refers to Carter Enterprises uploading posts that you created to social media sites

Media Production

What's Included:
Carter Enterprises provides full service Videography and Photography services. Below is a description of some of our Media Services.
  • Base Fee is charged only once for hourly and once Per-Month for contracts
  • Video Recording is for one HD video source Per-Hour
  • Video Production is the time used to do post-production and rendering of your video charged Per-Hour
  • Photography is for one photographer Per-Hour
  • Photo Correction is either doctoring or correcting damage to a photo digital or print charged Per-Hour
  • We offer wedding services on a Per-wedding basis Please call for details

Charities, Not-For-Profit, and Religious Institutions

What's Included:
Carter Enterprises provides discounted rates and products for all Charities, Not-For-Profit, and Religious Institutions. Below is a description of the benefits we offer you.
  • Discounted Hourly Rates
  • The best possible price on hardware
  • Always first in line. Never wait for service.